The Peak Productivity Program

Cancellation Policy

To ensure the best experience for all clients and to respect the time and efforts of our therapists, we ask that you review and adhere to the following policies: Booking Policy Appointments must be booked in advance through our online system, phone, or direct message. A valid contact number and service location (address) must be provided at the time of booking. Please also provide any parking or access information such as gate codes or directions to specific parking spots. Payment may be required in full or a deposit may be requested to confirm your booking, depending on the service type. Please be sure to fill out all required forms prior to our arrival (Health History, Informed consent). Cancellations or rescheduling must be made at least 12 hours prior to your scheduled appointment. Cancellations made with less than 12 hours’ notice will be charged 50% of the service fee. No-shows (failure to be present at the agreed location without notice) will be charged the full service fee. Emergencies and special cases may be considered at our discretion. Arrival & Preparation Our therapist will arrive at your location approximately 30-45 minutes before the scheduled time to set up. Please ensure the space provided is clean, safe, and has enough room for a massage table (at least 8x8 feet) with access to a power source (110v standard outlet) You must be ready and available at the agreed time and location. There is a 20 minute buffer period after your set appointment time, in this buffer time, we will attempt to contact you 2x at the contact information provided. If this time passes without hearing from you, the appointment will be cancelled and you will be charged the full amount for your scheduled appointment. Health & Safety Clients must inform the therapist of any medical conditions, allergies, injuries, or recent surgeries and injuries prior to the session. Services may be declined if the client appears to be under the influence of drugs or alcohol, or if there are unsanitary or unsafe conditions at the location. Professional Conduct All services are strictly professional and therapeutic. Therapist has the right to end the session if they feel unsafe or if boundaries are crossed. In this case, the situation will be documented in an incident report and you may be charged the full amount of your session. Inappropriate behavior or requests will result in immediate termination of the session.